After-Sales Service(Australia)

Our support specialist in the call center will take care of customer's inquiries, technical questions, and complaints that fall into the following categories

Software and Hardware Warranty

1 Year Hardware Warranty and 5 Year Maintenance Support (Unlimited Hours Free Access)

• Remote hardware diagnoses and troubleshooting for fast solutions.
  Local hardware repair center with constant OE parts stock.
• Courtesy unit for warranty and TCP repairs that are projected for more than five
  working days.
• Free essential parts and discounted labor cost for hardware repair under the Total
  Care Program.

2 Year Software Warranty and Continuously Subscription Support (Unlimited Hours Free Access)

• Getting support on inaccuracy or deficiency information such as DTC  description,
  live data, operation instruction.
• Getting solutions for software issues or bugs, such as inoperative  actuation and
  special function failure. Within ten working days, an improved software version
  should be pushed to the customer's SN for testing.
• Complaining software issues of short development, active test missing, special function
  missing, programming or coding file missing, etc. Such as requirement will be raised with
  the development team, and should such a request be accepted, the customer will
  be notified of a planned release date for such a function.

Technical Support (4 Hours Free Access)

• ICT operational issues such as reports, online reports, email, and printing.
• DTC analysis and test plan suggestion.
• Vehicle selection or function location issue support.
• Special function operational instruction and remote support.
• ECU programming and coding instruction or extra data retrieval.
• Heavy Duty system diagnosis remote support.

Remote Training & On Demand Training (Extra Charge Applied)

• Initial setting up and report system training: NZS80+GST.
• Diagnostics Function Introduction and Scanner Operation.
• TPMS remote programming and on-demand Training.
• Remote key programming training.
• Remote immobilizer-related ECU programming.

OEM Remote Diagnose and Support (Extra Charge Applied)

• OEM instruction retrieved for special operations.
• OEM remote programming or coding
  (component protection, SCN coding, security key writing, etc.).
• Immo-related ECU renew and reprogramming.
• Airbag ECU reset.
• Engine ECU reflash and modification.